This IDC Financial Insights study provides our top 10 IT market predictions for the banking industry in the Middle East and Africa (MEA) in 2013, with the aim of helping banks and suppliers in the region make informed decisions. It addresses key issues, conditions, and challenges that banks must address as they perform their roles and meet their responsibilities in terms of IT strategic planning, investment decision making, and technology program delivery.
"Banks in the region face a delicate balance in 2013 between managing operations on the one hand and meeting industry demands on the other. Optimizing balance sheets through better capital and liquidity management will be at the top of agenda. To this end, Middle Eastern and African banks must leverage data more effectively, develop their self-service banking channels, and make strategic technology investments to improve front-office and back-office systems" – Senior Research Analyst Bijen Ramdas, IDC MEA Financial Insights.
Analytic applications, Cloud services, Customer relationship management applications, Financial resource management, Governance, risk and compliance infrastructure, IT operations and implementation, Mobile identity and access management, Mobility, Social networking, Systems integration services, eCommerce