Introduction and Recap of Day One
Mr Cyrus Daruwala, Managing Director-Asia Pacific, Financial Insights

Technology as a Core Competency
Session Hosted by Visa

Representing Yes Bank, which has stirred the Indian banking industry with bold and convincing moves to differentiate itself through technology, H Srikrishnan will deliver a session on what he views are the real issues of making technology a core competency for banks.

• What issues do banks face as they make technology a core competency of their organizations? Are concerns about viability and sustainability of a technology-centric model valid, and how best are these concerns addressed?
• In which areas can banks differentiate themselves using technology? What key organizational elements need to be in place to support a technology-centric bank?

Presenters:
Mr Peter Manners, Regional Head of Chip, Visa International Asia Pacific
Mr H Srikrishnan, Executive Director, Yes Bank

Maximizing Channel Investments: A Thailand Case Study
As the upsurge in channel investments continues in Thailand, banks are realizing that haphazard size-building will lead to diminished, rather than increased strength. Managing growth is proving to be more important than growth itself.  In this Financial Insights Case Study Session, Financial Insights unveils findings from the first ever Thailand-wide study on banking channel investments, involving extensive interviews with senior executives from nine top banks in the country.

• What successes have Thai banks seen out of their investments in branches and non-branch channels? What usage, efficiency and cost metrics have been discovered by Financial Insights that show how some Thai banks may be managing growth better than their peers?
• Are there signs of over-investment in channels similar to those previously seen in other Asia/Pacific markets? Could Thailand see a phase of cutbacks in branches and a reworking of ATM strategies?
• What lessons can banks from other Asia/Pacific markets learn from Thai banks as they continue this race for size and numbers?

Presenter: Mr Michael Araneta, Senior Manager-Asia Pacific IT Benchmarking Advisory Service, Financial Insights

Enter the New CFO: Building Effective Management Metrics
Rahul Gupta remarks, "In the nineties, one hat was enough for the CFO. Now, the hat-stand is looking crowded."  Gupta talks about his experience at Shinsei Bank, one of Japan's most dynamic institutions and shares his insights on how the Asian CFO needs to rapidly shift from the traditional accounting and control mindset to focusing on driving business performance and influencing the right behavior across the organization.

• How should the new breed of CFOs manage the different value drivers of revenue, expenses and capital?
• How does a bank credibly capture risk-adjusted return on capital, up to the product, customer and channel levels? How should these granular information be linked to investments and reward, all in the interest to maximize shareholder value?
• What is the CFO's part in ensuring technology fulfills its role in enhancing the bank's business proposition?

Presenter: Mr Rahul Gupta, Senior Managing Executive Officer/Chief Financial Officer, Shinsei Bank

Transforming A Giant: SBI Ensures A Smooth Transition
This session looks at State Bank of India's experience in performing what could be the largest core banking roll-out ever attempted --- envisioned to eventually involve over 14,000 branches of the Indian banking giant. Lessons learned from SBI's bold project will be instructive to Asia's banks which may not be as large, but would still be as intent to do things right. 

SBI's R N Ramanathan reveals important details of the SBI story:

• What factors pushed SBI to go through such a massive transformation? What implementation issues and problems did SBI have to address?
• How is the bank ensuring a smooth transformation? What best practices have been discovered along the way?
• What benefits are already being seen by the bank, even halfway through its core banking system roll-out? What technology capabilities does the bank anticipate as it completes this business transformation?

Presenter: Mr R N Ramanathan, Deputy Managing Director-Information Technology, State Bank of India

Hype or Hope: The E-Business Proposition and Other Emerging Technologies
Thought Leader Session: BEA

This session focuses on how technologies continue to change financial services. Technologies like electronic services, service oriented architecture, biometrics and peer-to-peer banking give us a glimpse of how banking in the future could be so much different.

Lim Bak Wee talks about the optimal use of e-business platforms by financial institutions. He talks about his experience in several leading banks in the region and discusses the e-business platforms that banks find most effective. How can banks ensure that their e-business platforms continuously meet customer needs and demands?

IDC's Dr Patrick Chan then closes the session and the track by talking about how banks should evaluate emerging technologies. How do banks prepare for these new technologies? How do they distinguish between those that are reflective of customer needs and those that are just hype?

Presenters:
Mr Lim Bak Wee, Executive Chairman, Integro Technologies
Dr Patrick Chan, Research Director-Emerging Technologies, IDC Asia Pacific

Optimizing Operational Performance: Business Process Management to the Rescue
Thought Leader Session: FileNet

The race for operational efficiency comes at a time when banks are confronted by two distinct pressures from business --- to reduce the time and cost of performing key business processes; and from customers --- to ensure quick turn-around on customer requests, and thus enhance customer interaction. This session focuses on how Business Process Management equips banks in the race for excellence in operational performance.

• How can effective Business Process Management and Enterprise Content Management be rolled out in various organizations to deliver significant improvements in operational efficiency?
• How do these support other current issues --- specifically, regulatory compliance requirements, and quality and SLA performance measurements?

Presenter: Mr David Miller, Director-FSI Enterprise Solutions, FileNet Asia Pacific

The Forces of Change are Forces of Differentiation
Thought Leader Session: Tata Consultancy Services

This session underscores how banks should always be cognizant of the many different forces that shape and reshape financial services --- from changing demographics, to the vagaries of customer demand, to the rise and fall of competition. This session will be useful to the bank executive who seeks to make better sense of the internal and external issues confronting him. This session will also highlight how these forces have changed technologies over the past twenty years and how many more of such changes are yet upcoming.

Other key questions answered include:

• What impact does technology have on the "gray areas" of the enterprise?
• How can technology be effectively rolled out to succeed against aggressive competition? How can technology be an effective component of a bank's differentiation strategy?
• How should new business and operational models be developed to respond to the forces of change?

Presenter: Mr John Weste, Vice President-Banking and Financial Services, Tata Consultancy Services

Convergence: The Key to Market Differentiation
Thought Leader Session: Datacraft

Network convergence has over the past five years presented organizations the opportunity to significantly reduce costs. However, from an end-user perspective --- from supporting staff to contact center personnel to customers --- little has been done in the area of convergence. The industry however is at a critical point of being able to integrate voice, video and data to change the way banks do their business.

This session evaluates the opportunities that convergence offers the banking industry in driving internal efficiency, increasing client satisfaction and reducing churn through using converging technologies. The use of convergence tools may yet be the next area of differentiation for banks.

Presenter: Mr Andrew Cocks, Director-Strategy Execution and Solutions Development Group, Datacraft Asia

Customer Centricity: The Real Imperative in Retail Banking
Thought Leader Session: Siebel

The retail banking agenda is clearly focused on revenue growth - developing strategies to increase customer share of wallet, decreasing the bank's reliance on interest income, and differentiating the customer experience to increase loyalty. With a series of compelling case studies from the region's leading organizations who have transformed around the customer, this session will explore how leading banks across the Asia/Pacific region have developed and implemented strategies to focus on the customer, and the pivotal role played by technology in this drive to customer-centricity.

A detailed case study will be presented on Bank of the Philippine Islands by Ms Virginia B. Cabrera, Vice President and Head CRM, Bank of the Philippine Islands and Ms Arlene S Dayrit, Assistant Vice President, Bank of the Philippine Islands.

Presenters:
Mr Dan Bognar, Director-Financial Services (Asia/Pacific and Japan), Siebel Systems
Ms Virginia B Cabrera, Vice President and Head CRM, Bank of the Philippine Islands
Ms Arlene S Dayrit, Assistant Vice President, Bank of the Philippine Islands

The Business and Technology Divide: Evolving the Banking Enterprise
Presenter: Ms Jeanne Capachin, Research Vice President-Banking Practice, Financial Insights

Industry Outlook Session
Philippe de Marcillac presents IDC's views on how the banking industry will evolve alongside the development of technology capabilities. What themes will define the financial services industry moving forward? How will "growth" be redefined in markets that have become increasingly competitive? How will new and recast themes impact technology investments?  

Closing Keynote Session: Bridging the Business and Technology Divide: How Realistic is it?
On one end, the business issues of customer acquisition, customer service, product development, operating costs and profitability. On the other, the technology issues of functionality, investment costs, usability and scalability. How should banks integrate these many disparate concerns into a cohesive plan of action? Postbank Systems' esteemed Klaar de Graaf talks about his opinions on how banks are to bridge the business and technology divide --- or could it ever be bridged at all?

Presenter: Mr Klaar de Graaf, Chairman of the Management Board, Postbank Systems AG